At The Pinball Company, we stand behind the quality of our products. Please review our return and refund policy carefully before making a purchase.
Eligibility for Returns
Due to the nature of pinball machines and arcade equipment, all sales are considered final once an order has been shipped. Returns are only accepted in cases where the product arrives damaged, defective, or materially different from what was ordered.
Damaged or Defective Items
If your product arrives damaged or defective, you must notify us within 48 hours of delivery. Please provide clear photos and a detailed description of the issue. Failure to report damage within this timeframe may void eligibility for a return or refund.
Return Authorization
All returns require prior written authorization. Unauthorized returns will not be accepted. Once approved, return instructions will be provided.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been inspected and verified. Refunds may be subject to restocking fees, shipping costs, and transaction fees, depending on the circumstances of the return.
Non-Returnable Items
- Used or installed machines
- Custom or special-order products
- Products damaged due to misuse, improper handling, or unauthorized modifications
Shipping Costs
Original shipping and handling fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a verified defect or shipping damage.
Order Cancellations
Orders may only be canceled within 24 hours of purchase and before shipment. Once an order has shipped, it cannot be canceled.
How to Initiate a Return
To request a return or report an issue, please contact us using the information on our Contact page. Include your order number, photos, and a description of the issue.
Policy Updates
This return and refund policy may be updated at any time without prior notice. The version posted on this page is the policy currently in effect.